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Enterprise Retail Security

AI-Powered
Shoplifting Prevention for Retail Stores

Real-Time Video Analytics to Detect Billing Fraud, Sweethearting & Theft

Shoplifting Prevention Dashboard
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Retail shoplifting today happens silently—during billing, self-checkout, and employee-assisted transactions.

Tentosoft's AI video analytics platform helps retail stores in India and multi-location chains detect shoplifting behaviors in real time using intelligent CCTV analytics, transaction validation, and centralized monitoring—without changing existing cameras or POS systems.

Common Shoplifting Activities
Retailers Face Today

"What are the common ways shoplifting happens in retail stores?"

Below are the 10 most frequent shoplifting and billing fraud patterns observed in modern retail environments.

#1

Sweethearting (Cashier Skipping Item Scans)

#2

Intentional Non-Scan at Self-Checkout

#3

Barcode Manipulation & Price Switching

#4

Product Swapping Inside Store

#5

Partial Payment with Concealed Items

#6

Fake Returns & Refund Abuse

#7

Employee-Assisted Theft (Inside Job)

#8

Hidden Items in Bags, Carts, or Strollers

#9

Distraction-Based Billing Confusion

#10

Repeat Small-Value Theft Over Time

How Tentosoft Detects & Prevents Each Shoplifting
Activity

1. Sweethearting (Cashier Skipping Item Scans)

Problem

Cashiers intentionally skip scanning items for known customers, leading to revenue loss with valid payment receipts.

Tentosoft Solution

  • ✔POS–video integration
  • ✔Scan vs item-movement mismatch detection
  • ✔AI alerts for partial billing
  • ✔Transaction-linked video evidence
Sweethearting
Non-Scan

2. Intentional Non-Scan at Self-Checkout

Problem

Customers place items in bags without scanning or ignore missed scans.

Tentosoft Solution

  • ✔Object-to-bag movement detection
  • ✔Scan confirmation validation
  • ✔Real-time alert before checkout completes

3. Barcode Manipulation & Price Switching

Problem

Lower-value barcodes scanned for higher-value items.

Tentosoft Solution

  • ✔SKU size & category mismatch analytics
  • ✔Camera-based item classification
  • ✔Billing anomaly detection
Barcode Manipulation
Product Swapping

4. Product Swapping Inside Store

Problem

Expensive items replaced with cheaper packaging or variants.

Tentosoft Solution

  • ✔Shelf-to-checkout object tracking
  • ✔Item identity verification via AI vision
  • ✔Audit trail generation

5. Partial Payment with Concealed Items

Problem

Customer pays for some items but exits with concealed unpaid products.

Tentosoft Solution

  • ✔Entry vs exit object comparison
  • ✔Bag & cart analytics
  • ✔Exit-zone verification alerts
Concealed Items
Fake Returns

6. Fake Returns & Refund Abuse

Problem

Returned items without valid purchase or reused receipts.

Tentosoft Solution

  • ✔Return counter video verification
  • ✔POS refund correlation
  • ✔Repeat abuse pattern detection

7. Employee-Assisted Theft (Inside Job)

Problem

Bill cancellations, drawer openings, or manual overrides after checkout.

Tentosoft Solution

  • ✔Cash drawer activity analytics
  • ✔Cancellation frequency alerts
  • ✔Employee behavior anomaly reports
Employee Theft
Hidden Items

8. Hidden Items in Bags, Carts, or Strollers

Problem

Cashiers miss items placed under carts or inside bags.

Tentosoft Solution

  • ✔Cart bottom & blind-spot camera analytics
  • ✔Multi-angle object detection
  • ✔Billing zone validation

9. Distraction-Based Billing Confusion

Problem

Customers distract cashiers during fast billing to skip items.

Tentosoft Solution

  • ✔Billing speed vs item count analytics
  • ✔Multi-person interaction detection
  • ✔Unusual transaction flow alerts
Distraction
Repeat Theft

10. Repeat Small-Value Theft Over Time

Problem

Low-value repeated theft causing large monthly losses.

Tentosoft Solution

  • ✔Pattern recognition across visits
  • ✔Time-based behavior analytics
  • ✔Store-wide and multi-store intelligence
Traditional CCTV Cameras

Why Traditional CCTV Fails to
Stop Shoplifting

✕ No real-time alerts
✕ Manual video review
✕ No POS integration
✕ No behavioral intelligence

Tentosoft converts CCTV from recording devices into intelligent loss-prevention tools.

Retail Video Analytics Beyond Shoplifting Prevention

Retail video analytics is not only about preventing theft. Tentosoft helps retailers gain actionable business insights by analyzing customer movement, store behavior, and space utilization using the same existing CCTV infrastructure.

Tentosoft works seamlessly with your existing CCTV cameras and NVRs, regardless of brand. Avoid expensive hardware upgrades while gaining centralized monitoring, AI health checks, and advanced analytics instantly.

Save Costs

No Camera or NVR Replacement Required

Works With Existing Camera

Key Features of Tentosoft Retail Video Analytics
Platform

AI-powered shoplifting detection

POS & billing integration

Self-checkout analytics

Centralized multi-store monitoring

Low-bandwidth on-demand video access

Real-time alerts & incident management

Role-based access for managers

Evidence-ready reports

Who Should Use This Solution

Supermarkets & hypermarkets
Apparel & fashion retail chains
Electronics & mobile stores
Pharmacy & FMCG outlets
Franchise & multi location retailers

Why Retailers Choose Tentosoft

Works with existing cameras & POS
Designed for Indian retail conditions
No heavy cloud bandwidth usage
Scales across multiple stores
Proven in real-world retail environments

What clients say about us

We've worked with hundreds of companies ranging from seed-stage startups to small businesses to massive public companies.

Book a Demo

"Managing surveillance across multiple plants was chaotic with local NVRs. TentoVision’s VMS unified everything. Now we have a single, secure view of all operations from our head office."

Nippon Paints

Head Office

"Monitoring CCTV across multiple hospitals and different camera brands was extremely complex. Tentovision’s centralized platform gave us a single, secure view with controlled user access and on-demand camera streaming, helping us reduce bandwidth usage and respond faster."

Narayana Health

Hospital Operations Team

"Managing security in a high-footfall mall requires real-time visibility. With Tentovision’s ANPR, intrusion detection, and people counting, our team now operates proactively with faster response times and better situational awareness."

ETA Group

Security Operations Team

"Manual inspection could not keep up with our high-speed packaging lines. Tentovision’s AI-based strap detection, OCR, and barcode verification automated quality checks and ensured consistent packaging accuracy without slowing production."

Oral-B

Quality Assurance Team

"Integrating different camera brands was our biggest obstacle. TentoVision’s VMS is truly brand-agnostic, which allowed us to seamlessly connect our entire network. Client onboarding is now 40% faster."

Chief Technology Officer

Remote Monitoring Services

"Internal theft was a persistent headache. TentoVision's AI counting system gave us real-time alerts, stopping theft before it happened. We went to zero incidents in 30 days. Truly remarkable."

Leading Tyre Manufacturing Plant

Operations

"Our old biometric system was full of loopholes. TentoVision’s face recognition at the actual work zone provides undeniable proof. We’ve seen a 95% improvement in on-time arrivals."

Production Head

Industrial Plant

"Parking was a constant source of customer frustration. With real-time vehicle counting and ANPR, we've cut congestion by 40% and significantly improved gate security. It has completely streamlined our visitor experience."

Head of Operations

City Shopping Complex

"The AI-powered fire detection is a lifesaver. We identified a fire in under 5 seconds, which was crucial for our immediate response. TentoVision has completely transformed our plant's safety."

Nippon Paints

Safety Division

"Our old system showed that a rule was broken, but not who broke it. TentoVision’s face recognition fixed that. We now have 100% violation traceability, which is the foundation of a true safety culture."

EHS Manager

Chemical Manufacturing Plant

Questions

Frequently Asked Questions About Shoplifting Prevention

Everything you need to know about how AI video analytics prevents retail theft, sweethearting, and inventory shrinkage.

General questions
Shoplifting commonly occurs during billing and self-checkout through missed scans, cashier skipping items, barcode mismatches, product swapping, partial billing, refund abuse, and repeat low-value theft over time.
AI video analytics helps prevent shoplifting by detecting real-time mismatches between product movement and billing, identifying abnormal checkout behavior, and generating instant alerts with transaction-linked video evidence.
Sweethearting is a form of retail theft where a cashier intentionally skips scanning items for known customers, resulting in revenue loss despite valid payment receipts.
Yes, AI video analytics can detect intentional non-scan activity at self-checkout by tracking object movement from scanner to bag and validating scan confirmation in real time.
Yes, Tentosoft works with existing CCTV cameras and POS systems without requiring hardware replacement, making it easy to deploy across retail stores.
Traditional CCTV fails to stop shoplifting because it lacks real-time alerts, POS integration, and behavioral intelligence, relying mainly on manual video review after losses occur.
Yes, Tentosoft detects employee-assisted theft by identifying abnormal billing behavior such as frequent cancellations, cash drawer activity, and transaction anomalies.
Yes, Tentosoft is designed for Indian retail conditions and supports centralized monitoring across multiple stores with low bandwidth usage.
This solution is suitable for supermarkets, hypermarkets, apparel stores, electronics retailers, pharmacies, FMCG outlets, and franchise or multi-location retail chains.
Yes, the system provides transaction-linked video evidence and detailed incident reports that help retailers investigate and take corrective action.
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Contact Information

For detailed explanations about our product or to schedule a live demo, please reach out to our team.

+91 9962037023
info@tentosoft.com
Tentosoft Pvt Ltd
7th Floor, 4/293, RAR
Technopolis, OMR, Perungudi,
Chennai, Tamil Nadu 600096